June 05, 2016

Good Strategy Bad Strategy - Richard Rumelt


One of the challenges of being a leader is mastering this shift from having others define your goals to being the architect of the organisation's purposes and objectives.

To help clarify this distinction it is helpful to use the word "goal" to express overall values and desires and to use the word "objective" to denote specific operational targets.

Dog's Dinner Objectives
Good strategy words by focusing energy and resources on one, or very few, pivotal objectives whose accomplishment will lead to a cascade of favourable outcomes.

Blue-Sky Objectives
The objective good strategy sets should stand a good chance of being accomplished, given existing resources and competence.A blue-sky objective is usually a simple restatement of the desired state of affairs or of the challenge. It skips over the annoying fact that no one has a clue as to how to get there.
The purpose of good strategy is to offer a potentially achievable way of surmounting a key challenge.

Why so much bad strategy?
Bad strategy is active avoidance of the hard work of crafting a good strategy.

The unwillingness or inability to choose  
Any coherent strategy pushes resources towards some ends and away from others.
Unless collective ruin is imminent, a change in strategy will make some people worse off. Hence, there will be powerful forces opposed to almost any change in strategy.

The Kernel of Good Strategy The kernel of a strategy contains three elements:

  1.  A diagnosis that defines or explains the nature of the challenge. A good diagnosis simplifies the often overwhelming complexity of reality by identifying certain aspect of the situation as critical.
  2. A guiding policy for dealing with the challenge. This is an overall approach chosen to cope with or overcome the obstacles identified in the diagnosis.
  3. A set of coherent actions that are designed to carry out the guiding policy. These are steps that are coordinated with one another to work together in accomplishing the guiding policy. 
The Diagnosis
A great deal of strategy work is trying to figure out what is goin on. 
At a minimum, a diagnosis names or classifies the situation, linking facts into patters and suggesting that more attention be paid to some issues and less to others. 
Diagnosisi is a judgment about meanings of a fact. 

The guiding policy
They define a method of grappling with the situation and ruling out a vasat array of possible actions. 
Good strategy is not just "what" you are trying to do. It is also "why" and "how" you are doing it. 
A good guiding policy tackles the obstacles identified in the diagnosis by creating or drawing upon sources of advantage. Just as a lever uses mechanical advantage to multiply force, strategic advantage multiplies the effectiveness of resources and/or actions.

Coherent Actions
Strategy is about action, about doing something. The kernel of strategy must contain action. 

Moving to Action
Without action, the world would still be an idea

Coherence
The coordination of action provides the most basic source of leverage or advantage available in strategy. 
Strategic coordination, or coherence, is not ad hoc mutual adjustment. It is coherence imposed on a system by policy and design

USE LEVERAGE
In general, strategic leverage arises from a mixture of anticipation, insight into what is most pivotal or critical in a situation, and making a concentrated application of effort.

Anticipation 
The strategist may have insight into predictable aspects of other's behaviour that can be turned to advantage. 
In many circumstances, anticipation simply means considering the habits, preferences, and policies of others, as well as various inertias and constraints on change. 

Pivot Points
It is a natural or created imbalance in a situation, a place where a relatively small adjustment can unleash much larger pent-up force. 
In direct rivalry, the pivot point may be an imbalance between a rival's position or disposition of forces and their underlying capabilities, or between presentation and reality.

Concentration
 A"threshold effect" exists when there is a critical level of effort necessary to affect the system. Levels of effort below this threshold have little payoff. When there is threshold effect, it is prudent to limit objectives to those that can be affected by the resources as the strategist's disposal.

PROXIMATE OBJECTIVES

One of leader's most powerful tools is the creation of a good proximate objective - one that is close enough at hand to be feasible. 

Resolving Ambiguity
Every organisation faces a situation where the full complexity and ambiguity of the situation is daunting. An important duty of any leader is to absorb a large part of that complexity and ambiguity, passion on to the organisation a simpler problem - one that is solvable. 

Taking A Strong Position and Creating Options
The more dynamic the situation, the poorer your foresight will be. Therefore, the more uncertain and dynamic the situation, the more proximate a strategic objective must be. 

What one single feasible objective, when accomplished, would make the biggest difference?

You can't concentrate on the crisis if flying isn't automatic
To concentrate on an objective - to make it a priority - necessarily assumes that many other important things will be taken care of. 

CHAIN-LINK SYSTEMS
If you have a special skill or insight at removing limiting factors, then you can be very successful. 

Getting Struck
When each link is managed somewhat separately, the system can get struck in low efficiency state. The problem arise because of quality matching. There is no point in investing resources in making your link better if other link managers are not. 

Getting Unstruck
Chain link systems can be changed and made excellent. It takes insight into the key bottlenecks. Plus, it takes leadership and the willingness to absorb short term losses in the quest of future gains. 

Excellence
The excellence achieved by a well managed chain link system is difficult to replicate. 

USING DESIGN
Purest and most essential form of strategy - Premeditation, the anticipation of other's behaviour and the purposeful design of coordinated actions

Anticipation
A fundamental ingredient in a strategy is a judgement or anticipation concerning the thoughts and/or behaviour of others. 

The Trade off
A design type strategy is an adroit configuration of resources and actions that yields an advantage in a challenging situation. 
If organisation has few resources, the challenge can be met only by clever, tight integration. ie. The grater the challenge, the grater the need for a good, coherent, design type strategy. 

The Arc of Enterprise
Existing resources can be the lever for the creation of new resources, but they can also be an impediment to innovation. 
A very powerful resource position produces profit without great effort, and it is human nature that the easy life breeds laxity.

USING ADVANTAGE
In real rivalry, there are an uncountable number of asymmetries. It is leader's job to identify which asymmetries are critical - which can be turned into important advantages.
You must press where you have advantages and side-step situations in which you do not. You must exploit your rival's weaknesses and avoid leading with your own.

A competitive advantage is interesting when one has insights into ways to increase its value.

Value Creating Changes
The wealth increases when competitive advantage increases or when the demand for the resources underlying it increases. In particular, increasing value requires a strategy for progress on at least on of four different front:

  • deepening advantages
  • broadening the extent of advantages
  • creating higher demand for advantaged product or services or
  • strengthening the isolating mechanisms that block easy replication and imitation by competitors
Deepening A|dvantage
Deepening an advantage means widening the gap (between buyer value and cost) by either increasing value to the buyers, reducing costs, or both. 

Improvements come form re-examining the details of how work is done, not just from cost controls or incentives.

Broadening the Extent of Advantage
The idea that some corporate resources can be put to good use in other products or markets is possibly the most basic in corporate strategy.
Creating Higher Demand
A competitive advantage becomes more valuable when the number of buyers grows and/or when the quantity demanded by each buyer increases.
Strengthening Isolation Mechanism
An isolating mechanism inhibits competitors from duplicating your product or the resources underlying your competitive advantage.
The most obvious approach to strengthening isolating mechanisms is working on strongert patents, brand name protections, and copyrights.

USING DYNAMICS

Discerning the Fundamentals
As changes begin to occur, the air will be full of comments about what is happening, but you must be able to dig beneath that surface and discover the fundamental forces at work.

INERTIA AND ENTROPY

In business, inertia is an organisation's unwillingness or inability to adapt to changing circumstances.
Weakly managed organisations tend to become less organised and focused. Entropy makes it necessary for leaders to constantly work on maintaining an organisation's purpose, form and methods even if there are no changes in strategy or competition.

Inertia of Culture
A good product-market strategy is useless if improvement competencies, assumed present, are absent and their development is blocked by long-established culture.

We use the word "culture" to mark the elements of social behaviour and meaning that are stable and strongly resist change.

The first step  in breaking organisational culture inertia is simplification. This helps to eliminate the complex routines, processes, and hidden bargains among units that mask waste and inefficiency.

Using Your Head
First, you must have a variety of tools for fighting your own myopic and for guiding your own attention. Second, you must develop the ability to question your own judgement. If you reasoning cannot withstand a vigorous attack, your strategy cannot be expected to stand in the face of real competition. Third, you must cultivate the habit of making and recording judgements so that you can improve.

© Ratish

May 28, 2016

Nothing outlives

What you strive for
All of your life
Bread, mirth & wealth

At your grave
What you crave is
Companionship, peace & health

All you try to hold
Will perish
Life, memories & gold

Nothing outlives
But what you freely give
Fruits from trees of
Love, labour & learning

© Ratish
Blewbury
Chalk pit
27th May 2016

May 07, 2016

Play on

Shifting sand
On which you stand
Keep steady
Head, heart and hand

Endless maze
We spend our days
Whirring around
In slumber and daze

What you gain
From bloodstains
Left behind
In your gravy train

You are sold
Stories new and old
Most intriguing
Is the one you unfold

This moment
You are the game
rule and opponent
Play on as chosen

© Ratish
6 May 2016
Didcot

March 27, 2016

Decisive

How to make better decisions

Decisive - Chip & Dan Heath

A remarkable aspect of your mental life is that you are rarely stumped - Daniel Kahneman

The normal state of your mind is that you have intuitive feelings and opinions about almost everything that comes your way. You like or dislike people long before you know much about them; you trust or distrust strangers without knowing why; you feel that an enterprise is bound to succeed without analysing it. - DK - Thinking, Fast and Slow

The Four Villains of Decision Making

Any time in life you're tempted to think,'Should I do this OR that?' instead, ask yourself, 'Is there a way I can do this AND that?'

Narrow framing - (unduly limiting the options we consider) the tendency to define our choice too narrowly, to see them in binary terms.

Confirmation bias - (seeking out information that bolsters our beliefs) Our normal habit in life is to develop a quick belief about a situation and then seek out information that bolsters our belief.

The tricky thing about the confirmation bias is that it can look very scientific. After all, we're collecting data.

And this is what's slightly terrifying  about the confirmation bias: When we want something to be true, we will spotlight the things that support it, and then, when we draw conclusions from those spotlighted scenes, we'll congratulate ourselves on a reasoned decision.

Short term emotions - (being swayed by emotions that will fade) When we've got a difficult decision to make, our feelings churn. We replay the same argument in our head. We agonize about our circumstance. We have kicked up so much dust that we can't see the way forward. In those moments, what we need most is perspective.

Overconfidence - (having too much faith in our predictions) People think they know more than they do about how the future will unfold. The future has an uncanny ability to surprise. We can't shine a spotlight on areas when we don't know they exist.

Vanishing Options Test: You can't choose any of the current options you're considering. What else could you do?

What if our least favourite option were actually the best one? What data might convince us of that?

Multitrack (Consider more than one option simultaneously)
Toggle between the prevention and promotion midnsets

  • Prevention focus = avoiding negative outcomes.
  •  Promotion focus = pursuing positive outcomes

Find someone who's solved your problem
When you need more options but feel stuck look for someone who's solved your problem
Look outside: completive analysis, benchmarking, best practices
Look inside: Find your bright spots'

Consider the opposite
To gather more trustworthy information, we can ask discomforting questions
Can we force ourselves to consider the opposite of our instincts?

Zoom in Zoom out
When we zoom out, we take the outside view, learning from the experiences of others who have made choices like the one we're facing. When we zoom in, we take a close-up of the situation, looking for "color" that could inform our decision.

Zooming out and zooming in gives us a more realistic perspective on our choices. We down play the overly optimistic picture we tend to paint inside our minds and instead redirect our attention to the outside world, , viewing it in wide-angle and then in close-up.

Often we trust "the averages" over our instincts but not as much as we should.

The inside view = our evaluation of our specific situation. The outside view = how generally things unfold in situation like ours. The outside view is more accurate, but most people gravitate towards the inside view.

If you can't find the "base rate" for your decision, ask an expert

Ooch
Ooching = running small experiments to test our theories. Rather than jumping in headfirst, we dip a toe in
Ooching is counter productive for situations that require commitment

Overcoming Short-Term Emotion
Fleeting emotions tempt us to make decisions that are bad in the long term

10/10/10 provides distance by forcing us to consider future emotions as mush as present ones.
  • How will we feel about it 10 minutes from now?
  • How about 10 months from now?
  • How about 10 years from now?
Perhaps the most powerful question for resolving personal decisions is "what would I tell my best friend to do in this situation?"

Honour Your Core Priorities
Agonizing decisions are often are sign of a conflict among your core priorities.
Core priorities: long-term emonional values, goals, aspirations. What kind of person do you want to be?

By identifying and enshrining your core priorities, you make it easier to resolve present and future dilemmas

Bookend the Future
The future is not a "point" - a single scenario that we must predict. It is a range. We should bookend the future. considering a range of outcomes from very bad to very good.

  • Lower bookend - we need to premortem. It's a year from now. Our decision has failed utterly. Why?
  • Upper bookend - we need to preparade. It's a year from now. We're heroes. Will we be ready for success?
To prepare for what can't be foreseen, we can use a "safety factor"

Set a tripwire

Tripwire ensures that we are aware it's time to make a decision, that we don't miss our chance to choose we've been lulled into autopilot.

Tripwires encourage risk taking by letting us carve out a "safe space" for experimentation

Tripwires allow us the certainty of committing to a course of action, even a risky one, while minimizing the costs of overconfidence.

In life, we naturally slip into autopilot, leaving past decisions unquestioned. A tripwire can snap us awake and make us realize we have a choice. Tripwire can be especially useful when change is gradual.


March 07, 2016

Social Media Activism, Shannon and the 4 Villains

Social media can be used to accumulate and amplify our beliefs and preferences. Our interests, associations and interactions in the virtual world can shapes our world view. 

Some have appropriated this platform for activism - to present an argument, prove a point and further their cause. They carry their personal biases into the virtual world. Content (words,links, images, videos) that resonates with, strengthens and vindicate their viewpoint is widely circulated.Often they feed off people who hold similar views or defend against opponents of their cause. 

We face a constant onslaught of misinformation promulgated by fixated individuals. We inadvertently add noise to the system acting on our natural impulses. There is a need to develop a method that will filter out these distortions. 

Communications theory can be used as an approximate model to describe the issue .The fundamental problem of communication is that of reproducing at one point either exactly or approximately a message selected at another point. The terms used in communication theory (noise, information, capacity, channel and bandwidth) can't be referred in exact context in social media parlance but it presents an interesting parallel.

Shannon [1] was concerned with transmitting messages through a channel even in the presence of noise.
  • Noise and distortion may be differentiated on the basis that distortion is a fixed operation applied to the signal, while noise involves statistical and unpredictable perturbations 
  • Distortion can, in principle, be corrected by applying the inverse operation, while a perturbation due to noise cannot always be removed, since the signal does not always undergo the same change during transmission 
  • If the noise is increased over the value for which the system was designed, the frequency of errors increases very rapidly 
In recent times the tone, tenor and quality of the social activist discourse leaves much to be desired. How do we stop being another noise source and contribute to clarity of the message? On which criteria we should act or deliberately choose not to react. The Four Villains of decision Making [2] presents a strategy (WRAP) to counteract our natural tendencies and arrive at better choices.
  1. Narrow Framing - Narrow framing means that you are not considering all the alternatives available to you and defining your choices too narrowly. 
    • Does the argument or position covers a narrow cross-section or presents it in binary terms.
    • Does it not even consider options that may be better? 
    • Is there a tendency to put a spotlight on specific aspect while neglecting positions that do not support the argument or are contrary? 
    • Action: Widen Your Opinions
  2. Confirmation bias - Confirmation bias means that when you want or believe an idea to be true, you pay more attention to the information that supports that belief. People naturally tend to select information that supports their pre-existing attitudes, beliefs and actions.
    • Does the viewpoint feed to our confirmation bias? 
    • Action: Reality Test Your Assumptions
  3. Short term emotion - Short-term emotion clouds thinking. When you are emotional about a decision, you might replay arguments over and over until you can’t think straight, even though the facts have not changed. 
    • Does the argument only panders to your emotions or asks you to take immediate action on some issue without proper consideration 
    • Action: Attain Distance Before Deciding
  4. Overconfidence. Overconfidence is believing that we know what the future holds. Being overconfident leads to not considering alternatives or what might happen if your choice doesn't work out well. 
    • Are the views projecting any foregone conclusions for a future event? 
    • Action: Prepare to Be Wrong
Social media can be used to seek information, test hypothesis and  broaden our outlook. Activists tend to have a rigid opinion, seek supporting arguments, have high emotional stake and unwavering allegiance to their cause. They intentionally or unintentionally contribute towards higher noise  and loss of communication fidelity. Take a pause and reflect before spreading content that should not be amplified.

I end by quoting Robertson Davies "Be sure you choose what you believe and know why you believe it, because if you don’t choose your beliefs, you may be certain that some belief, and probably not a very credible one, will choose you."

January 03, 2016

6 tips to help you focus on your most important improvement area this year

My challenge is to achieve desired results by engaging in deliberated actions that lead to the intended results. Often times, we do not act in consistent manner with what we know is the right things to do. There is a disconnect in our intent and action.  This is something I would like to focus for the year.

 I have used tools (6 Successors To The Elevator Pitch) suggested by Daniel Pink in his book "To Sell Is Human" to position this as a self selling pitch. This concept can be used to reinforce your focus for the year as well.

  1. One word pitch: |Push brevity to its breaking point. Reducing your point to single word demands discipline and forces clarity. Choose proper word and rest can fall in place. 
  2. Question Pitch: When you are asked question you are compelled to respond. 
  3. Rhyming Pitch: Rhymes boosts processing fluency. The ease with which our mind slice, dice and makes sense of stimuli
  4. Subject line (Email) Pitch: Utility,Curiosity, Specificity. Utility works better when lots of email- something to gain or loose. Curiosity in low demand -intrinsic motivation.  
  5. Twitter Pitch
  6. Pixar Pitch
Once upon a time  ___. Every day, ___. One day ___. Because of that, ___. Because of that, ___. Until finally ___

Here are my practice pitches on intent vs action that I will use to keep the focus this year.

One word pitch:
Action

Question pitch: 
Why are your excuses stronger than the intent?

Rhyming pitch:
Focused effort every waking hour 
Makes dream real with its magical power. 

Subject line pitch:
6 tips to help you focus on your most important improvement area this year (will try alteration)
Twitter Pitch: (will tweet)

Pixar Pitch                  
Once upon a time I had a good intention
Every day I wanted to act on it but got distracted with other things 
One day I disregarded my excuses and took a small step
Because of that I was able to make small progress in desired direction
Because of that the feeling of making an impact got reinforced
Until finally my actions became stronger than my excuses.


© Ratish

January 01, 2016

Rip it up - Richard Wiseman

You do not run from a bear because you are afraid of it, but rather become afraid of the bear because you run from it.  - William James

If you want a quality, act as if you already have it. W.J.

Your behaviour does influence how you feel and so , as a result, it is possible to manufacture emotions at will.

He who sings frightens away his ills - Miguel de Cervantes

© Ratish

Happy New Year!!

We have another chance
To go for one more dance
Don't try to flaunt the steps or spin
Just sway to the tune from within

May you forget trying
And learn to live
May you get back
More than you give

May you always be among family and friends
May you have fortitude on life's sharp bends
May you learn to conquer your doubts and fear
And go on spreading joy with each passing year

© Ratish

Didcot
1st Jan 2016

November 22, 2015

The A-Z of C.S Lewis - Colin Duriez


God whispers to us in our pleasures, speaks in our conscience, but shouts in our pains: it is His megaphone to rouse a deaf world

The human mind has no more power of inventing a new value than of imagining a new primary colour, or, indeed, of creating a new sun and a new sky for it to move in.

A myth is a story out of which ever varying meaning will grow whereas allegory suggests one meaning

Lewis was convinced that through story, the real world becomes a more magical place, full of meaning. we see its pattern and colour in a fresh way. The recovery of a true view of things applies both to individual things such as hills and stones, and to the cosmic - the depths of space and time itself.

Lewis regarded the purpose of his fiction as helping to undeceive modern people, who are separated from the past, with its knowledge of perennial human values, and from an acquaintance with even basic Christian teaching about the realities of sin, redemption, immortality, divine judgement, and grace.

For Aristotle, "Recognition marks a fundamental shift in the process of a story from increasing ignorance to knowledge. Protagonists, in a sense, recognize that they are in an unfolding story - a narrative precedes the event they are in, and will reach a conclusion subsequent to that event.

© Ratish

November 21, 2015

परिप्रेक्ष्य - Context Hindi Poem

परिप्रेक्ष्य

ऋतुवों का परिर्वतन ऊषा-निशा क्रम
बह्माण्ड राग भैरव लय-प्रलय नियम
जीवन का विस्तार चक्र से परिमित
इस मंच से स्वांग हुए है अनवरत

कुछ पात्र छोड गए नेपथ्य में संकेत
भुक्त-त्यक्त-संचित कथावशेष
रंगावतरण जब होगा तुम्हारा
लीला पर क्या प्रभाव होगा तुम्हारा?

तुम ही कथा-कथक हो
इच्छा, ज्ञान, कर्म के
व्यूह में ग्रसित से
तुम व्यूह के जनक हो

गति में स्तिथि, कोलाहल में शान्त
युद्ध में तठस्थ, भ्रम ज्ञान-अज्ञान
रति रमण करती घट-पट भ्रमण करती
रूचता ठहरती, जचता टहलती

है आरंभ-अंत क्या?
महानाटक के परिप्रेक्ष्य में
है पात्र का महत्व क्या?

हर पात्र का चरित्र है
भाव से, कार्य से
हर मुक्त राग युक्त है
भैरवी की ताल से

© Ratish
Didcot 21st Nov 15

September 20, 2015

Dwelling (revised)

Lodge by pond is frail and old
Damp in rains, in winters cold
Members of its once prime cast
Are faded memories from the past

Outdoors is yet alive and young
Wilderness has spread and sprung
Vines weave walls like a suture
Hope endures in an uncertain future

© Ratish

Didcot
September 15

Assignment to review a previous poem

August 31, 2015

Dwelling

The dwelling built is getting old

Damp in rains, in winters cold

All the members of its cast


Are faded memories from the past


The garden yet looks fresh and young

With seasonal flowers that have sprung

Vines are acting as a suture

Holding it together into uncertain future


Didcot
Aug15
© Ratish

Rhyme words taken from poem below as part of poetry workshop

What Fifty Said..
When I was young my teachers were the old.
I gave up fire for form till I was cold.
I suffered like a metal being cast.
I went to school to age to learn the
past.
Now when I am old my teachers are the young.
What can't be molded must be cracked and sprung.
I strain at lessons fit to start a suture.
I got to school to youth to learn the future.
Robert Frost

The knife of life


It can cut or cure
Hurt or feed
If used recklessly
It makes you bleed


The knife of life is
A weapon, a tool
The knife of life is
No one's fool


Knives begin sharp
Become blunt in time
Few craftsmen work to
Sharpen their lives


The knife is a gift
Learn to wield it swift
Life is a force
Be Generous

Didcot,  Aug 15
© Ratish

Clear lens and blurred vision

Eye shaped receptacle
Bridged
With soft nose pads

Two slender sticks
Moulded
curved towards the end

Clear high index lens
Mounted
On coloured frame

The vision enhanced
Blurred
later with reflection.

© Ratish
Didcot
Aug 15

August 17, 2015

Notes to myself: Words and Conversations

Events in recent past have led me to question some of my current mental models on conversation and usage of words.
I had to conduct few difficult conversations with individuals. Also some quips I made were not well received. I have considered retorts and sarcasm to be integral part of conversations.

Words if used in an inopportune manner may be used to misguide, incite hatred, cause hurt or even to filibuster and wash out an entire parliament session.

I required clarity around a few constructs

  • What to speak
  • What not to speak 
  • How to speak it
These are not new questions. Some directions came from the readings:

सत्यं ब्रूयात्  प्रियं ब्रूयात्नब्रूयात्  सत्यमप्रियं
प्रियं च नानृतं ब्रूयात्   एष धर्मः सनातनः

Speak the truth which is pleasant. Do not speak the truth that is undesirable. Never speak untruth, which might be pleasant.This is the path of eternal morality. 


To narrate how things happened is not truth

Some of directions came from sages and practitioners. Kabir in his couplets says:


बोली तो अनमोल है, जो कोई जाने बोल |

हृदय तराजू तोल के, तब मुख बहार खोल ||
Words are priceless for those who know how to use it. They should be weighted inside carefully and then should be spoken out.

मधुर वचन है औषधि, कुटिल वचन है तीर |

श्रवन द्वार है संचरे, साले सकल सरीर ||
Pleasurable words are like medicine and harsh words are like arrow. It enters through the gates of ears and causes distress to the whole body .

While it will take more practice to resolve "what and how" part of the question. From the readings it is clear that I need to exercise more discretion on "what not to speak" part first. We derive pleasure from witty retort as it makes conversation lively and entertaining. The discretion part is that it  should not hurt others.


© Ratish
16 Aug